• TERMS AND CONDITIONS
  • PRIVACY POLICY
  • WARRANTY AND RETURNS

1. INTRODUCTION & ACCEPTANCE OF TERMS
The services that Equiptech Automotive provide to the user are subject to the following Terms of Use. Equiptech Automotive reserves the right to update the following at any time without notice to the user. The most current version of this document can be viewed on its website [www.equiptech.co.za]

1.1​ These terms and conditions shall govern the use of this website and in accordance with the laws of South Africa. Any dispute relating thereto shall be subject to the exclusive jurisdiction of the courts of South Africa.

1.2​ By using this website, the user accepts these terms and conditions in full; accordingly, if the user disagrees with these terms and conditions or any part of these terms and conditions, the user should not use this website.

1.3 ​If the user uses any of the website services, Equiptech Automotive will ask whether he/she expressly agrees to these terms and conditions.

2. DESCRIPTION OF SERVICE
The service provided by Equiptech Automotive is that of authorized resellers of genuine automotive workshop equipment and diagnostic tools. Through this Web property, Equiptech Automotive provides the user with access to a variety of resources including

(a) Information about the company;
(b) Information about the branded products on offer;
(c) An e-commerce platform for product purchase;
(d) Contact details for the company;

It is to be noted that Equiptech Automotive sell original products on behalf of the brands, making Equiptech Automotive approved distributors. The serial numbers of said products are correct for the South African market and can be verified by the manufacturer upon request.

3. TERMS OF USE​
The terms of use of this website [www.equiptech.co.za] are as follows:

3.1​ This website uses cookies; by using this website or agreeing to these terms and conditions, the user consents to Equiptech’s use of cookies in accordance with the terms of Equiptech Automotive’s [privacy policy].

3.2 This website offers the following content for viewing and educational purposes only:

​(a) Video content;
​(b) Visual content in the form of info-graphics and images;
​(c) Written content.

3.3 This website service includes providing information about the products offered by Equiptech as well as a platform for online purchasing of said products.

3.4​ The user must be at least eighteen [18] years of age to use these services and partake in the e-commerce function; by using this website or agreeing to these terms and conditions, the user warrants and represents to us that he/she is at least eighteen [18] years of age.

4. LICENCE TO USE THIS WEBSITE

4.1​ You may, Subject to the other provisions of these terms and conditions:

(a)​ View pages from this website in a web browser;
(b) ​Download pages from this website for caching in a web browser;
(c)​ Print pages from this website;
(d)​ Stream audio and video files from this website; and
(e)​ Partake in the e-commerce function of this website.

4.2 ​Users may only use the Equiptech website for their own personal or business purposes, and must not use our website for any other purposes.

4.3 ​Except as expressly permitted by these terms and conditions, users must not edit or otherwise modify any material on this website.

4.4​ Equiptech Automotive reserve the right to restrict access to areas of this website, or indeed the whole website, at the company’s discretion; users must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on this website.

5. ACCEBTABLE USE

5.1​ Users must not:

(a)​ Use this website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b)​ Use this website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) ​Use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d)​ Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without our express written consent;
(e)​ Access or otherwise interact with this website using any robot, spider or other automated means, except for the purpose of search engine indexing;

5.2 ​Users must not use data collected from this website to contact individuals, companies or other persons or entities.

5.3 ​Users must ensure that all the information supplied to Equiptech Automotive through this website, or in relation to this website, is true, accurate, current, complete and non-misleading.

Please take note that fraudulent behavior will be prosecuted.

6. E-COMMERCE
The e-commerce function of this website [www.equiptech.co.za] is as follows: Once an order for a product has been made, Equiptech Automotive receive the money up front for the sale and in return the delivery of the product within the timeframe specified. [linkto ‘So, how does it work’]

6.1 When the potential customer is making an offer by placing an online order, Equiptech Automotive has the reserved right to accept or decline the sale.

6.2 The receipt of payment does not mean that Equiptech Automotive have accepted an order. Equiptech reserve the right to return the payment to the customer if the order is not accepted for any reason.

6.3 The pricing of the products is clearly stated on the website, however the prices are subjected to change without prior warning owning to fluctuations in exchange rates, availability as well as other influencing factors. Before a sale is confirmed, any price changes will be brought to the customer’s attention along with a calculation break down for customer piece of mind.

6.4 The terms of payments for online purchases are as follows:

​(a) All payments are made through PayFast Pty Ltd which method of payment does not increase the cost of the transaction.
​(b) PayFast is PCI level 1 compliant, (the highest level) see Is PayFast Secure for more details.
​(c) PayFast processes Bitcoin, credit cards (Visa & Master Card’s) dispersed world-wide and have instant EFT transfers with SA’s 4 biggest banks (with instant verification);
​(d) If payment has been made without the original card holders consent, Equiptech will not bare any responsibility for the transaction.

6.5​ The terms of delivery and shipping are as follows:

​(a) Delivery timeframe is subject to each customers unique situation such as location and product availability.
​(b) If the overall cost of the product is above a value of R5 000, then the customer receives complementary shipping; however, if the value is below R5 000, then the customer is liable for the cost of shipping in South Africa only.
​(c) The customer is liable for the payment for International shipping as well as any taxes associated with the product. [shipping that is anywhere out of South Africa]

6.6 Once the payment for the product has been cleared and the confirmation e-mail has been sent, the customer has a time frame of twelve (12) hours in which they can cancel their order, considering the product has not been delivered to his/her person. Thereafter, further action may be discussed with a company representative via telephonic conversation.

6.7 There will be Admin and bank charge fees attached to any order cancellations that the customer is liable to pay for.

6.8 The customer’s rights to cancel an order do not apply for:

​(a) Bespoke and customized products.
​(b) Sale products.

6.8 Product returns will only be facilitated if there is a valid reason relating to a defect in the product at the date of delivery. Once there is an agreement that return is validated, a zero based and holistic approach shall then be taken to rectify the sale.

6.7​ The terms of refunds are as follows:

​(a) Cancelled orders will be refunded in the form of company credit.
​(b) Refunds will only be delivered upon the return of the product to the distributor in a merchantable condition.
​(c) Customers are expected to pay for the return cost of shipping.

7. TERMS OF COMPLAINTS
Customer service is of Equiptech’s highest concern and as a result, the company openly accepts any and all constructive criticism that would aid in improving the customer experience in the long term.

A complaint is defined as a statement or situation that a product or service is unsatisfactory, unfair, not up to standard or unacceptable and is expressed to a responsible party.

7.1 The objective of this policy is to address and resolve any and all complaints, difficulties and grievances in a professional, prompt and just manner in order to improve the quality of the customer experience in the future.

7.2 Customers are obliged to carry out this process in a respectable and mature manner to ensure this is a constructive action.

7.3 Equiptech’s approach to customer complaints is as follows:

​(a) Fill out and send the “complements or complaints” form on the website that can be located in the Contact section.
​(b) or alternatively, contact Equiptech Automotive privately on any of our social media pages.

8. COPYWRITE NOTICE

8.1​ Copyright (c) 2016 Equiptech Automotive CC.

8.2​ Subject to the express provisions of these terms and conditions:

(a)​ Equiptech, together with the licensors, own and control all the copyright and other intellectual property rights in this website and the material on thiswebsite; and
(b)​ All the copyright and other intellectual property rights in this website and the material on this website are reserved.

9. LIMITED WARRANTIES

9.1​ Equiptech does not warrant or represent:

(a) ​The completeness or accuracy of the information published on thiswebsite;
(b)​ That the material on the website is up to date; or
(c) ​That the website or any service on the website will remain available.

9.2​ Equiptech Automotive reserve the right to discontinue or alter any or all of thewebsite services, and to stop publishing the website, at any time in the companies’sole discretion without notice or explanation.

10. LIMITATIONS AND EXCLUSIONS OF LIABILITY

10.1​ Nothing in these terms and conditions will:

(a) ​Limit or exclude any liability for fraud or fraudulent misrepresentation;
​(b) Limit or exclude any liabilities in any way that is not permitted under applicable law;

To the extent that this website and the information and services on this website are provided free of charge, Equiptech Automotive will not be liable for any loss or damage of any nature, neglect or otherwise.

10.2​Equiptech Automotive will not be liable to the user in respect of any losses arising out of any event or events beyond reasonable control by the company.

11. BREACHES OF TERMS & CONDITIONS
Without prejudice to the other rights under these terms and conditions, if the usersbreach these terms and conditions in any way, or if Equiptech Automotive reasonably suspect that the users have breached these terms and conditions in any way, Equiptech Automotive may:

(a)​ Send the user one or more formal warnings;
(b)​ Temporarily suspend the user’s access to the e-commerce function of this website;
(c) ​Block computers using the user’s IP address from accessing this website;
(d) ​Commence legal action against the user, whether for breach of contract or otherwise.
(e)​ Contact any or all of the users internet service providers and request that they block the users access to this website; and/or

11.2​Where Equiptech Automotive suspends or prohibits or blocks the usersaccess to this website or a part of this website, users must not take any action to circumvent such suspension or prohibition or blocking including without limitation creating and/or using a different account.

12. VARIATION
Equiptech Automotive may revise these terms and conditions from time to time which shall apply to the use of this website from the date of publication.

13. OUR DETAILS

13.1​ This website is owned and operated by Darren Clinton of EquiptechAutomotive CC trading as www.equiptechautomotive.co.za

13.2​ Equiptech Automotive are registered in South Africa under registration number [number], and our registered office is at [address].

13.3​ The principal place of business is at [address]., Durban, South Africa.

13.4​ The user can contact us:

(a)​ Using the website contact form;
(b)​ By telephone, on the contact number published on this website;
(c)​ By email, using the email address published on this website.

The information collected by Equiptech from the customer during the online commerce transaction will be protected by Equiptech Automotive in compliance with South African privacy law, and this policy is brought into effect as from September 2016.

PERSONAL INFORMATION PRIVACY
The kinds of personal information collected from the users visiting this website are as follows:

  • Customer’s name
  • Address
  • Email address

The information collected shall be facilitated through PayFast, a PCI level 1 compliant online payment platform. Customers account login, personal details and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption. Customerssensitive financial information such as credit & debit card details are not sent to the company directly.

COLLECTED INFORMATION USAGE
Customer contact details are requested strictly for the purpose of efficient e-commerce for Equiptech Automotive, such as a confirmation email that will be sent to inform the customer that the transaction was successful as well as provide a tracking number for delivery.

If any information, such as an e-mail address, is suggested for advertising purposes of Equiptech Automotive; a company representative shall call the concerned parties to gain verbal confirmation and consent before any action is further taken.

www.equiptech.co.za currently makes use of no cookie technology.

AGE RELATED ISSUES
Individuals must be eighteen [18] years and older in order to make use of the e-commerce function of the website [www.equiptech.co.za]. With regards to viewing the company content, minors may use the website provided that they have parental supervision.

CHANGES TO INFORMATION
Customers may notify Equiptech Automotive to any changes in their personal information via e-mail to [email protected]

When there is a change to the privacy policy or the Terms and conditions of the website, a notification shall be placed on the website as well as on the appropriate social media pages.

All our OEM products have a 12 month warranty term. If your product fault case comply with Warranty Conditions Disclaimer, we repair free of charge. In other cases or after 12 month we will charge repair cost. This can be quoted only after inspection of faulty unit.

WARRANTY LIMITATIONS & EXCLUSIONS
In addition to any other limitations and exclusions in this warranty, we are not responsible for, and this warranty does not cover:

  • Usage in the manner other than its original purpose
  • Failure or defects due to accident
  • Damage device while doing device firmware updates incorrectly
  • Damage device while using incorrect power source, powering up from external power source
  • Damage device while using it with incorrect cables and adapters or other accessories
  • Damage device while using it in conditions not compatible with conditions described in device user manual instructions.

NOTES

  • Cables and adapters do not carry warranty
  • We are not responsible for third party operating systems
  • Software instillation is not covered on third party operating systems